- Our Story
As part of our commitment to offering products that support the Norwex Mission, we follow high safety standards that we set for ourselves and our product partners. The safety of our Customers is an absolute priority.
In cooperation with U.S. FDA, Norwex is voluntarily recalling 2 Lots of the LysereTM Antioxidant Advanced Mouthwash because recently, Norwex was made aware of product testing that revealed the presence of Pluralibacter gergoviae in two Lots (#CU58 and #CU59) of the LysereTM Advanced Antioxidant Mouthwash. This is a common microorganism that is part of our Normal intestinal flora, and is considered an opportunistic pathogen and individuals with weakened immune systems, who suffer from a serious pre-existing condition, who have been treated surgically, or belong to another sensitive group of persons are at risk of infection if they use contaminated product. Norwex is providing affected Customers with a full value refund.
The affected lots (Lot#CU58 and Lot#CU59) of LysereTM Antioxidant Mouthwash were sold between August 12, 2020 and August 31, 2020. If you are in possession of product from the above two lots and have not yet received an email from Norwex regarding this voluntary recall–please discontinue use immediately, and contact 1-855-683-1238 from 8:00 a.m. to 8:00 p.m. CDT, Mon-Fri, or Saturday from 9:00 a.m. to 5:00 p.m. CDT, or email firstname.lastname@example.org.